When Angela Cooke took on a new role as Vice President of Operations at British Columbia Housing Commission, she was tasked with undertaking a review of service delivery to ensure the operational
At our “Transforming Customer Experience” Golden Marzipan Breakfast Briefing we explored how we take it from regulation to reality. Our stellar panel provided lots of insightful and practical advice for housing associations, but one thing
For this episode, our panel experts shared their insights analysing the drivers for effective customer service and engagement.
The customer experience environment has been shaken and stirred by the events of the last year. Many organisations have displayed incredible agility to maintain services and respond proactively
Becoming a data-driven organisation is shaped by four major approaches: compliance, confidentiality, quality and integrity, and value for money. In this article, we will cover some of these drivers in depth.
For this episode, our panel experts shared their insights into future-proof planning situations such as pandemics, floods, and disasters.
For this episode, our panel experts shared their insights on how to make effective strategic decisions remotely in the housing sector.
Our panel experts shared their insights on how to make transformational change stick in the housing sector.
At Golden Marzipan, we have observed four familiar approaches driving transformation programmes: customers, users, infrastructure, and data.
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
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It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to: