Breakfast Briefing
Great Customer Experience: From Regulation to Reality
For this episode, our panel experts shared their insights analysing the drivers for effective customer service and engagement.
20th April 2021
Transformation
Are you ready to transform your Customer Experience? – Here is our starting point?
The customer experience environment has been shaken and stirred by the events of the last year. Many organisations have displayed incredible agility to maintain services and respond proactively
15th April 2021
Digital
4 Possible Approaches to Becoming Data-driven
Becoming a data-driven organisation is shaped by four major approaches: compliance, confidentiality, quality and integrity, and value for money. In this article, we will cover some of these drivers in depth.
6th April 2021
Breakfast Briefing
Effectual Leadership: Making Strategic Decisions Remotely
For this episode, our panel experts shared their insights on how to make effective strategic decisions remotely in the housing sector.
12th March 2021
Transformation
Transformational Change Made Effectively
Our panel experts shared their insights on how to make transformational change stick in the housing sector.
15th February 2021
Digital
4 Powerful Elements Driving Transformation Programmes
At Golden Marzipan, we have observed four familiar approaches driving transformation programmes: customers, users, infrastructure, and data.
8th February 2021
Digital
Four Ways We Help You Deliver Change
We’re all about helping clients deliver change sustainably. Read more here on our services and our clients’ experiences.
6th February 2021
Digital
Overcoming the 8 Challenges to Digital Engagement
“You’ve got to start with customer engagement and work back toward the technology, not the other way around.” -Steve Jobs Apple. As more and more organisations attempt channel
19th October 2020
Digital
Digital Exclusion
It is universally accepted that COVID-19 has accelerated digital capabilities in social housing organisations. We are all agile workers now! But does that adoption of digital apply to
25th September 2020
