Delivering a digital customer service for a Scottish housing association
“Our priorities are straightforward: we want to deliver excellent customer service. Delivering more of this digitally will enable this as well as the ability to do more to
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“Our priorities are straightforward: we want to deliver excellent customer service. Delivering more of this digitally will enable this as well as the ability to do more to
We’ve been writing a series of downloadable guides to help you quickly devise and develop a practical digital transformation strategy. How to create your digital strategy is the
“Social media should be on school curriculum”. Imagine a double-Facebook on a Friday afternoon instead of algebra and geometry? The quote comes from Gary Neville, who headlined the
There are decades where nothing happens, and there are weeks where decades happen.”Lenin In our Breakfast Briefing, in Feb 22, Alan Brown who is a Professor in
Throughout our Breakfast Briefing series, the question we get asked most is ‘where do you start when there is so much to change and not enough time and
When North Star Housing Group were looking to establish a new look ICT, Digital and Data team they turned to Golden Marzipan for their knowledge, expertise and digital
As Assistant Director Transformation at Westward Housing Group, Mick Capern was keen to be one of the first in the social housing sector to undertake the new ICT
Wayne Gales is CEO at Weaver Vale Housing Trust and he was also a very popular panelist at the recent Golden Marzipan Breakfast Briefing on customer-centricity. Here, Wayne
What started as a brief to help Wirral-based Magenta Living review its complaints process, ended up completely transforming its approach to customer-centricity. With Golden Marzipan’s help, this 13,000-unit
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
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It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to: