Leadership
Great Customer Experience: From Regulation to Reality
For this episode, our panel experts shared their insights analysing the drivers for effective customer service and engagement.
20th April 2021
Stay up-to-date with the latest from Golden Marzipan, from valuable free downloads to thought leadership content on making sustainable change.
For this episode, our panel experts shared their insights analysing the drivers for effective customer service and engagement.
The customer experience environment has been shaken and stirred by the events of the last year. Many organisations have displayed incredible agility to maintain services and respond proactively
Our panel experts shared their insights on how to make transformational change stick in the housing sector.
At Golden Marzipan, we have observed four familiar approaches driving transformation programmes: customers, users, infrastructure, and data.
We’re all about helping clients deliver change sustainably. Read more here on our services and our clients’ experiences.
It is universally accepted that COVID-19 has accelerated digital capabilities in social housing organisations. We are all agile workers now! But does that adoption of digital apply to
Many of the articles in this magazine are about exciting exhilarating, rewarding and even fun developments in new technology. Usually this involves a change for the business and
“Well it’s not been one of our better days!” said Peter mournfully. “We haven’t sold half the cakes we bought and those ladies from the WI spent three
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
Golden Marzipan Ltd. is registered in England and Wales, company no. 12165346 | VAT registration 349 6430 75 | Golden Marzipan Ltd. 28-29 New Road, Kidderminster, Worcestershire, DY10 1AF
© 2023 – Golden Marzipan All rights reserved | Privacy Policy
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to: