Understanding the technology that empowers your customers and satisfies regulatory requirements
The Marzipan Way is a framework for digital excellence in social housing. Technology is always evolving, and so are the regulations and recommendations around this technology. With such a moveable feast, how do you begin to strategise around digital technology that you know will be used, and will last?
Digital is about improving lives and meeting changing needs – and using data to make informed decisions and enhance your service delivery.
We’ll assess your digital maturity, determining whether the systems you have in place are being used to their full potential – or whether it’s time for a replacement.
Is your infrastructure fit for purpose? Hardware or software, we’ll support you in determining whether you have the tools to do the best job you can, and spotting where you can innovate.
We’ll assess and assist you with:
A competent IT team or reputable Managed Service Provider to handle technical issues and support users.
Reliable and robust network with high-speed broadband access to support digital activities.
Strong measures to protect digital assets, including firewalls, encryption, and disaster recovery facilities.
A cloud strategy that aligns with overall goals, including advanced cybersecurity technologies.
Modern and reliable devices with up-to-date software. .
Sufficient capacity to store growing volumes of digital files.
Information is power. Gather, process, and harness data to make informed decisions, personalise relationships and enhance service delivery. Improve your underlying services while satisfying the Housing Ombudsman’s recommendations.
We consider:
Deployment of systems to manage housing operations, assets, finances, and customer relationships.
Robust methods to collect and store quality data.
Use of BI and analytics tools to analyse data and understand customer behaviours.
Centralised platform for storing, organising, and retrieving documents.
Integration of data from different systems and sharing with partners or stakeholders.
Developing a strategy to handle your security and manage risk is a must, and it comes hand-in-hand with the tools you choose to use.
Having robust cybersecurity measures ensures that your organisation has the ability to detect, prevent, and respond to cyber threats. Governance needs to be in place for this to happen – a clear strategy and policy for cybersecurity, with regular audits and specific risk mitigation accreditation.
Do you have business continuity and recovery plans? How will you respond to cyber threats, deal with disaster recovery, and cyber risk insurance?
We’ll work with you to manage the threat by considering cyber security ahead of time, having forward-thinking strategies, mitigation plans and trained employees.
Identify and manage the risks of technology and digital transformation. It’s about being proactive, not reactive.
Through The Marzipan Way, we’ve developed clear processes for identifying, assessing, and mitigating digital risks, including technological failures, data breaches, and vendor risks.
We also work with you on:
Transparent and accountable digital governance, with regular reports on digital risks.
Periodic independent audit and assurance, including penetration testing.
Plans for responding to and recovering from digital incidents, including data breach response.
The sky’s the limit with technology in social housing, but we’ll help you get rid of the noise and understand what’s important to your organisation.
We want your residents to feel connected, empowered, and secure – and we know you do too. Your journey towards digital excellence in social housing will be tailored to your unique needs and aspirations.
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
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