Clients

We help clients like you to innovate, embrace change and transform their organisations.

No two challenges …

We recognise that many housing associations may have similar change issues but have very different starting points and capabilities. Demands for accelerated change are high, however our recent experience tells us that people and culture are a primarily focus for many organisations as it’s colleagues that make the real difference in the sector. And this goes back to the marzipan!

Nevertheless, no two organisations or challenges are the same. From the CEO who desperately wants to change the culture of their organisation, to the IT Director looking to improve efficiency by streamlining multiple systems or the Transformation Director who wants to improve the customer journey through improved processes – our clients often approach us with very different challenges and from different perspectives. And whilst the issues and solutions are unique, what often unites them is that change is needed, but the road to a solution is messy with multiple perceived barriers – that’s where we can help.

4 ways Golden Marzipan can help you deliver change

Read more about what our clients and friends say on how we have supported them in delivering change.

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To provide some inspiration here are some stories from our clients about how they’ve achieved successful change outcomes. These all demonstrate how the power of collaboration can make a difference.

Transforming the customer experience at Magenta

What started as a brief to help Wirral-based Magenta Living review its complaints process, ended up completely transforming its approach to customer-centricity.

Read this case study

Leading transformation in a housing association.

When South Lakes Housing were looking to undertake a major transformation they knew they needed an external partner to provide change management expertise.

Read this case study

Transformational Change: Turning a vision into reality

Undertaking a review of service delivery for British Columbia Housing Commission to ensure that operations were in the best shape possible to tackle future challenges.

Read this case study

Beyond ICT: Helping Southdown embrace a digital vision

Supporting Southdown Housing to build on their solid ICT infrastructure to really explore their digital appetite, beyond just the basics

Read this case study

“What I have valued about your briefings is, it's a really good reflection session, and well structured. The topics enable you to just sit back and reflect and I think, particularly in this year, reflection time has been at a premium”

“It feels a very inclusive approach, which I really like, and quite refreshing compared to some of the larger consultancies, you know, who very much do come in, tell you their view, whether it fits or not. I guess as a smaller organisation, quite often we don't feel listened to”

“I think I would describe Golden Marzipan as a really approachable, and engaging organisation of nice people, and that's important because as you know, people buy from people”

“I have to say I think Golden Marzipan sessions have been a shot in the arm during a ‘challenging year’ (slight understatement!).”

“I see Golden Marzipan as a group of professional and caring advisors. I see you really want to make a difference for the client and I think it's beyond just having that professional kind of code. I think you genuinely do want to see a difference, and I sense that it really matters to you.”

"From day one I got the feeling that Golden Marzipan were about enriching the lives of the people in housing but also enriching our knowledge about whats going on in the housing world"