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Introduction The Marzipan Way is a framework for managing digital transformation in social housing. The latest version, incorporates our learning as a consultancy operating in digital social housing.
Change and culture │digital transformation Approach to managing the changes including business processes, communication, staff roles, and new service delivery models. What does good look like? Our guide
Digital customer experience | human-centred design Online services are user-friendly, accessible across devices, and provide timely responses, aiming for a seamless and efficient digital customer experience. What does
Cyber security | digital technology Deployment of cybersecurity measures, including strategies for detecting, preventing, and responding to cyber threats. What does good look like? Our guide to creating
Data governance │good governance Framework for data governance, including data quality and integrity, data protection, and compliance with relevant laws and regulations. What does good look like? Our
Design thinking | human-centred design Taking a human-centred approach to innovation and problem-solving that integrates the needs of people, the possibilities of technology, and the requirements for business
Innovation and collaboration │digital transformation Participation, collaboration, and innovation with the wider digital ecosystem, including local communities, government bodies, and industry networks. What does good look like? Our
Digital infrastructure │digital technology Current digital infrastructure has capacity to support digital services. This includes broadband and network access, hardware, and software. What does good look like? Our
Knowledge and information management │digital technology Effectively gather, process, store, retrieve, and utilise data and documents for informed decision-making and enhancing service delivery. What does good look like?
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
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It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
