Are we at a digital crossroads in social housing technology? Only the giant housing associations, with in-house teams, decent budgets and access to consultants have the skills, capacity,
The executive guide to The Marzipan Way is a comprehensive guide designed for those who are involved in digital, data and technology change in the social housing sector.
Change and culture │digital transformation Approach to managing the changes including business processes, communication, staff roles, and new service delivery models. What does good look like? Our guide
Digital customer experience | human-centred design Online services are user-friendly, accessible across devices, and provide timely responses, aiming for a seamless and efficient digital customer experience. What does
Design thinking | human-centred design Taking a human-centred approach to innovation and problem-solving that integrates the needs of people, the possibilities of technology, and the requirements for business
Innovation and collaboration │digital transformation Participation, collaboration, and innovation with the wider digital ecosystem, including local communities, government bodies, and industry networks. What does good look like? Our
Digital infrastructure │digital technology Current digital infrastructure has capacity to support digital services. This includes broadband and network access, hardware, and software. What does good look like? Our
Leadership │good governance Demonstrates a clear understanding of, and commitment to, digital transformation. What does good look like? Our guide to creating digital standards and improving your skills,
Programme management │digital transformation Ability to manage a series of projects and changes to achieve digital goals What does good look like? Our guide to creating digital standards
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
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It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
