The Executive Guide to The Marzipan Way is a comprehensive guide designed for those who are involved in digital, data and technology change in the social housing sector. It emphasises
Last week, [16 October 2023], I presented at the HACT NED Network in what I hope might turn into a occasional session on encouraging social housing board members
Introduction The Marzipan Way is a framework for managing digital transformation in social housing. The latest version, incorporates our learning as a consultancy operating in digital social housing.
Change and Culture │Digital Transformation Approach to managing the changes including business processes, communication, staff roles, and new service delivery models. What does good look like? Our guide
Digital Customer Experience | Human-Centred Design Online services are user-friendly, accessible across devices, and provide timely responses, aiming for a seamless and efficient digital customer experience. What does
Cyber Security | Digital Technology Deployment of cybersecurity measures, including strategies for detecting, preventing, and responding to cyber threats. What does good look like? Our guide to creating
Data Governance │Good Governance Framework for data governance, including data quality and integrity, data protection, and compliance with relevant laws and regulations. What does good look like? Our
Design Thinking | Human Centred Design Taking a human-centred approach to innovation and problem-solving that integrates the needs of people, the possibilities of technology, and the requirements for
Innovation and Collaboration │Digital Transformation Participation, collaboration, and innovation with the wider digital ecosystem, including local communities, government bodies, and industry networks. What does good look like? Our
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
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It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
