Download – Social housing: radical reform through better collaboration, interdependent working and technological innovation Many people believe that housing associations are no longer able to meet the expectations
We need a National Social Housing Database, combining Open Data with technology standards. Sector wide, and government-led, this would be the cheapest and fastest way to drive improvement
Change and culture │digital transformation Approach to managing the changes including business processes, communication, staff roles, and new service delivery models. What does good look like? Our guide
Leadership │good governance Demonstrates a clear understanding of, and commitment to, digital transformation. What does good look like? Our guide to creating digital standards and improving your skills,
Digital strategy │good governance Clarity and comprehensiveness of the provider’s digital strategy, and its alignment with overall organisational objectives. What does good look like? Our guide to creating
We’ve been writing a series of downloadable guides to help you quickly devise and develop a practical digital transformation strategy. How to create your digital strategy is the
Wayne Gales is CEO at Weaver Vale Housing Trust and he was also a very popular panelist at the recent Golden Marzipan Breakfast Briefing on customer-centricity. Here, Wayne
What started as a brief to help Wirral-based Magenta Living review its complaints process, ended up completely transforming its approach to customer-centricity. With Golden Marzipan’s help, this 13,000-unit
South Lakes Housing has been on a journey of transformation over the last 18 months. This 3,200 unit, Cumbria-based LSVT enlisted the help of Golden Marzipan to enable
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
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It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
