Insights / Leadership

Digital transformation

Change and culture

Change and culture │digital transformation Approach to managing the changes including business processes, communication, staff roles, and new service delivery models. What does good look like? Our guide

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Digital technology

Leadership

Leadership │good governance Demonstrates a clear understanding of, and commitment to, digital transformation. What does good look like? Our guide to creating digital standards and improving your skills,

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Digital transformation

Digital strategy

Digital strategy │good governance Clarity and comprehensiveness of the provider’s digital strategy, and its alignment with overall organisational objectives. What does good look like? Our guide to creating

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Fiona Astor magneta
Case study

Transforming customer experience at Magenta

What started as a brief to help Wirral-based Magenta Living review its complaints process, ended up completely transforming its approach to customer-centricity. With Golden Marzipan’s help, this 13,000-unit

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Keep in touch.

It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:

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