We need a National Social Housing Database, combining Open Data with Technology Standards. Sector wide, and government-led, this would be the cheapest and fastest way to drive improvement
Change and Culture │Digital Transformation Approach to managing the changes including business processes, communication, staff roles, and new service delivery models. What does good look like? Our guide
Leadership │Good Governance Demonstrates a clear understanding of, and commitment to, digital transformation. What does good look like? Our guide to creating digital standards and improving your skills,
Digital Strategy │Good Governance Clarity and comprehensiveness of the provider’s digital strategy, and its alignment with overall organisational objectives. What does good look like? Our guide to creating
The world is evolving at an unprecedented pace, and the social housing sector is no exception. As we look ahead to the next 3 to 5 years, social
Not so long ago, in a vibrant community filled with families, friends, and neighbours, there was a social housing provider that provided homes and support to those in
In October 2022, Steve, my fellow director, and myself, along with our North Star client Sean Lawless, had the pleasure of visiting Yorkshire Housing’s new hub “The Place”
Wayne Gales is CEO at Weaver Vale Housing Trust and he was also a very popular panelist at the recent Golden Marzipan Breakfast Briefing on customer-centricity. Here, Wayne
What started as a brief to help Wirral-based Magenta Living review its complaints process, ended up completely transforming its approach to customer-centricity. With Golden Marzipan’s help, this 13,000-unit
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
Golden Marzipan Ltd. is registered in England and Wales, company no. 12165346 | VAT registration 349 6430 75 | Golden Marzipan Ltd. 28-29 New Road, Kidderminster, Worcestershire, DY10 1AF
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to: