What started as a brief to help Wirral-based Magenta Living review its complaints process, ended up completely transforming its approach to customer-centricity. With Golden Marzipan’s help, this 13,000-unit
South Lakes Housing has been on a journey of transformation over the last 18 months. This 3,200 unit, Cumbria-based LSVT enlisted the help of Golden Marzipan to enable
For this episode. we were joined by guest speaker, John Ghader CEO of Prima Group. Prima Group are a small housing association with big digital ambitions. Over the last year they have bought their digital vision to life with a range of projects to improve services for customers, transform working practices and deliver efficiencies.
For this episode, our panel experts shared their insights analysing the drivers for effective customer service and engagement.
For this episode, our panel experts shared their insights into future-proof planning situations such as pandemics, floods, and disasters.
For this episode, our panel experts shared their insights on how to make effective strategic decisions remotely in the housing sector.
How do we exemplify and instigate the mental strength to make the last mile in these pandemic times? Sean Sankey discusses the possible answers to navigate leadership and cultural weariness from a Housing sector perspective.
“Ultimately, the greatest lesson that COVID-19 can teach humanity is that we are all in this together.” – Kiran Mazumdar-Shaw, Biocon Limited. It is that time of
“Anyone can steer the ship, but it takes a leader to chart the course. Leaders who are good navigators are capable of taking their people just about anywhere.”
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
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