What started as a brief to help Wirral-based Magenta Living review its complaints process, ended up completely transforming its approach to customer-centricity. With Golden Marzipan’s help, this 13,000-unit
South Lakes Housing has been on a journey of transformation over the last 18 months. This 3,200 unit, Cumbria-based LSVT enlisted the help of Golden Marzipan to enable
When South Lakes Housing were looking to undertake a major transformation of people, processes, and technology they knew they needed an external partner to provide change management expertise.
There’s no doubt that agile working is a hot topic right now. As we slowly ease out of lockdown, housing associations across the UK are trying to figure
Having previously invested in the IT infrastructure, Sussex-based Southdown Housing were well positioned when COVID hit to respond to a different way of working with very little issue.
When Angela Cooke took on a new role as Vice President of Operations at British Columbia Housing Commission, she was tasked with undertaking a review of service delivery to ensure the operational
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
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