Staff digital literacy


Staff Digital Literacy | Human Centred Design

Ensure high levels of digital skills supported by training and development to help people communicate and collaborate, create and share digital content, and problem solve in an agile work environment.

What does good look like? Our guide to creating digital standards and improving your skills, capacity and capabilities.

Tools and Equipment

  • All staff have access to the digital tools and equipment they need to do their jobs effectively. This might involve providing necessary hardware or software, ensuring adequate internet access, or providing technical support to resolve issues.



  • Digital literacy is a requirement for relevant job roles and integrate digital skills into job descriptions and performance evaluations. This will help ensure that staff understand the importance of these skills and are motivated to improve them.
  • Digital literacy of all staff is assessed regularly to understand current skill levels and identify gaps or areas for improvement. This could involve surveys, tests, or interviews. Engagement with staff to understand their concerns or challenges related to digital literacy through regular feedback sessions, surveys, or focus groups.


  • A comprehensive training program to improve digital literacy among staff is in place. This could include basic computer skills, training on specific software or platforms, data literacy, or cybersecurity awareness training.
  • In addition to structured training programs, there are online learning opportunities for staff to continue improving their digital skills. This might include webinars, workshops, or online courses.
  • Digital Champions or Digital Mentors play a crucial role in supporting changes. Digital Champions or Mentors are enthusiastic advocates for digital tools and practices. They help promote the benefits of digital transformation within the organisation and inspire others to embrace digital change. They help troubleshoot problems and guide their colleagues in making the most effective use of digital tools.
  • Leaders within the organisation create a culture that values and encourages digital skills by modelling good digital practices
  • Digital literacy initiatives are inclusive and accessible to all staff, regardless of their current skill level, age, or any disabilities. This might involve providing training in different formats, or providing additional support for those who need it.



The Marzipan Way is a framework for managing digital transformation in social housing. One page, one section or the whole set of standards, there is something to learn for everyone.

If you would like to learn more, please contact for a free, no obligation conversation.

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