How to Deliver Rapid Process Change

  “The greatest danger in times of turbulence is not the turbulence – it is to act with yesterday’s logic.”
– Peter Drucker

Have you ever felt overwhelmed by the challenges and complexities of process change and digital transformation? Do you struggle with leading your organisation in a period of ongoing disruptions? Are your legacy housing and maintenance processes suffocating your attempts to change and implement new digital customer journeys?

At GM Group, we know how to plan strategic digital transformations. With agile working permeating all the businesses, our team believes in sustaining an agile workforce and working methodology enabled by technology. For us, agility comes in the form of the right equipment and collaboration tools.

Agility is the first element at the top of our digital adoption ABC (in times of COVID-19). Agile means to remove frictions.

The Agile Model

So, how can your organisation accelerate its process changes? At our Rapid Process Change Breakfast Briefing, our two subject matter experts Richard Shenton and Steve Dungworth shared with us tools and techniques that are widely used in the commercial sector.

On this How-To session, they revealed the relevant steps towards “agile change sprints” which can rapidly change your processes whilst engaging your teams and creating innovative solutions.

Fiona Aster Assistant Director at Magenta explained how working with GM utilising the Sprint Process on Customer complaints process how they had managed to achieve in 4 days work that would have taken them months and achieved a step-change in performance. Also, Yvonne Castle CEO Johnnie Johnstone explained how they had used the Sprint Process to develop a new customer app.

A Story for Modern Times

Agile has become is a synonym with changes and digitisation. However, even small changes can be daunting. We believe that this transformation process is also about skills and technology. Agile Sprints help leadership teams to find clarity on big, critical challenges, and how to best overcome them.

It’s possible to work smarter and align your organisation. 

“Agile is a set of principles that allows leaders, teams and entire organisations to anticipate and respond to change.” (Source: McKinsey Agile Compendium)

The Use of Virtual Workshop Tools
“It’s what work should be about—not wasting time in endless meetings, but working together to build something that matters to real people. This is the best use of your time. This is a sprint.”
― Jake Knapp, Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days.

After our sudden shift to remote, it’s time to revisit agile teams. Team members may benefit from utilising virtual workshop tool more often. And the payoff is real.

Among the key elements of virtual workshops we find:

  • A collaborative team structure — sharing ideas, enriching practice.
  • Working together yet alone— discussion is overrated, more work/result produced.
  • Minimising distractions— you get the team intensively focused on small, dynamic tasks.
Empowering people and Decision Making

The business impact of investing in people and organisational culture is noticeable. At first, when introducing these elements “it’d be quite scary”, shared Richard. “You may start your process without having recognised a problem”, he said. But, then, you open your culture to agreeing on the challenge.

We need to be advocates of “progress instead of perfection”, commented Richard. Based on this principle, he guided us through the different agile sprints and workshops version promoting agility:

  1. 4-Day Agile Sprint
  2. Challenge Alignment Sprint
  3. Rapid Response Workshop

Innovation and Creativity

To generate new services, innovation and creativity are essential components. “We get things out into the marketplace or into our organisation very quickly to be tested by our people and get their feedback”, said Richard.

The mural app is one of the digital canvas that enables innovative teams to think and collaborate in a powerful visual way to solve potential challenges following agile methodologies.

A caption from the demo on Mural App – a very visual collaborative virtual space for teams. 

An On-the-Go Aspiration

Successful agile transformations are feasible and they are critical for success. An agile organisation will be evidence that not everything can be planned in advanced. Sometimes the only way is to remain flexible in order to remain competitive.

You can also find the full briefing on our YouTube channel and available here

Contact us

If  you would like to learn more about our Rapid Process Change approach please contact

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