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When Angela Cooke took on a new role as Vice President of Operations at British Columbia Housing Commission, she was tasked with undertaking a review of service delivery to ensure the operational
For this episode, our panel experts shared their insights analysing the drivers for effective customer service and engagement.
At Golden Marzipan, we have observed four familiar approaches driving transformation programmes: customers, users, infrastructure, and data.
It is universally accepted that COVID-19 has accelerated digital capabilities in social housing organisations. We are all agile workers now! But does that adoption of digital apply to
Many of the articles in this magazine are about exciting exhilarating, rewarding and even fun developments in new technology. Usually this involves a change for the business and
“Well it’s not been one of our better days!” said Peter mournfully. “We haven’t sold half the cakes we bought and those ladies from the WI spent three
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
