Digital technology
At the crossroads
Are we at a digital crossroads in social housing technology? Only the giant housing associations, with in-house teams, decent budgets and access to consultants have the skills, capacity,
1st August 2024
Are we at a digital crossroads in social housing technology? Only the giant housing associations, with in-house teams, decent budgets and access to consultants have the skills, capacity,
The executive guide to The Marzipan Way is a comprehensive guide designed for those who are involved in digital, data and technology change in the social housing sector.
Digital customer experience | human-centred design Online services are user-friendly, accessible across devices, and provide timely responses, aiming for a seamless and efficient digital customer experience. What does
Design thinking | human-centred design Taking a human-centred approach to innovation and problem-solving that integrates the needs of people, the possibilities of technology, and the requirements for business
Leadership │good governance Demonstrates a clear understanding of, and commitment to, digital transformation. What does good look like? Our guide to creating digital standards and improving your skills,
Staff digital literacy | human-centred design Ensure high levels of digital skills supported by training and development to help people communicate and collaborate, create and share digital
Tenant digital literacy | human-centred design Provide support to tenants who wish to improve their digital skills through digital inclusion initiatives and community groups. What does good
Change, never mind transformation, is a big ask for social housing leaders at the moment. The post-COVID, cost of living and reputation risks means that there is little
Many organisations struggle to develop bold, innovative solutions to customer/employee challenges and to develop a culture that fosters such creative thinking. It’s not uncommon for an organisation to
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
