What started as a brief to help Wirral-based Magenta Living review its complaints process, ended up completely transforming its approach to customer-centricity. With Golden Marzipan’s help, this 13,000-unit
Our panel experts shared their insights on how to make transformational change stick in the housing sector.
At Golden Marzipan, we have observed four familiar approaches driving transformation programmes: customers, users, infrastructure, and data.
We’re all about helping clients deliver change sustainably. Read more here on our services and our clients’ experiences.
“Culture is like the wind. It is invisible, yet its effect can be seen and felt.” – Bryan Walker, Ideo What is culture? Culture starts with what people do and how they
“The greatest danger in times of turbulence is not the turbulence – it is to act with yesterday’s logic.” – Peter Drucker Have you ever felt overwhelmed by the challenges
The Magenta Quest Episode 2 of the adventurous expedition undertaken by a Fiona Astor and her band of colleagues as they make their perilous journey along the Magenta
“You’ve got to start with customer engagement and work back toward the technology, not the other way around.” -Steve Jobs Apple. As more and more organisations attempt channel
Never underestimate the power of Transformational Leadership. When looking at factual changes in a company’s culture, transformational leadership happens to be the most crucial factor for driving long-lasting
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
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