Digital technology
At the crossroads
Are we at a digital crossroads in social housing technology? Only the giant housing associations, with in-house teams, decent budgets and access to consultants have the skills, capacity,
1st August 2024
Are we at a digital crossroads in social housing technology? Only the giant housing associations, with in-house teams, decent budgets and access to consultants have the skills, capacity,
There is much support for a collaborative approach to a national database of social homes. Just three months ago, Kate Davies and I [Steve Dungworth], published a blog
Like me as a board member, how often do you read your board report evaluating your digital initiatives and investments to discover that the project is behind schedule,
Many organisations struggle to develop bold, innovative solutions to customer/employee challenges and to develop a culture that fosters such creative thinking. It’s not uncommon for an organisation to
“Our priorities are straightforward: we want to deliver excellent customer service. Delivering more of this digitally will enable this as well as the ability to do more to
Throughout our Breakfast Briefing series, the question we get asked most is ‘where do you start when there is so much to change and not enough time and
What started as a brief to help Wirral-based Magenta Living review its complaints process, ended up completely transforming its approach to customer-centricity. With Golden Marzipan’s help, this 13,000-unit
At Golden Marzipan, we have observed four familiar approaches driving transformation programmes: customers, users, infrastructure, and data.
“Well it’s not been one of our better days!” said Peter mournfully. “We haven’t sold half the cakes we bought and those ladies from the WI spent three
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
