There are decades where nothing happens, and there are weeks where decades happen.”Lenin In our Breakfast Briefing, in Feb 22, Alan Brown who is a Professor in
Throughout our Breakfast Briefing series, the question we get asked most is ‘where do you start when there is so much to change and not enough time and
Wayne Gales is CEO at Weaver Vale Housing Trust and he was also a very popular panelist at the recent Golden Marzipan Breakfast Briefing on customer-centricity. Here, Wayne
What started as a brief to help Wirral-based Magenta Living review its complaints process, ended up completely transforming its approach to customer-centricity. With Golden Marzipan’s help, this 13,000-unit
South Lakes Housing has been on a journey of transformation over the last 18 months. This 3,200 unit, Cumbria-based LSVT enlisted the help of Golden Marzipan to enable
When South Lakes Housing were looking to undertake a major transformation of people, processes, and technology they knew they needed an external partner to provide change management expertise.
In this episode, Dr Alan Brown, Professor in Digital Economy at University of Exeter’s Business School joined us to share his insights on digital revolution.
At Golden Marzipan, we have observed four familiar approaches driving transformation programmes: customers, users, infrastructure, and data.
“Well it’s not been one of our better days!” said Peter mournfully. “We haven’t sold half the cakes we bought and those ladies from the WI spent three
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
