Why engage with residents and colleagues?
Have you ever gone through a transformation process only to find out that the end product doesn’t work for the people using it? You might even have heard the familiar lament of colleagues or customers saying, “if only they’d asked me, I could have told them what was needed”.
Engaging with colleagues and customers from start to finish can make a real difference to your journey. If people have the opportunity to contribute their ideas and challenges, as well as space to discuss their concerns, they’re more likely to support a smooth transition. And as the people ‘doing the do’, you might find they have some valuable input.
How Golden Marzipan can help
Human-centred design is at the heart of The Marzipan Way. We can provide tailored engagement sessions that offer a low-pressure, high-outcome method of gathering feedback and implementing action. You’ll get an experienced engagement specialist to look at your needs and the techniques we can implement for each audience. We even have a gamified approach via our tenant participation game, Game of Homes.
We take an inclusive approach that ensures accessible working for all groups, and we will support an equality impact assessment on your transformation.
The outcome
Through a carefully crafted journey which cultivates actionable solutions from initial concepts, participants will leave feeling valued, understood, and that they have made a meaningful impact.
Benefits to your organisation:
- Increased pool of ideas and insight from people with lived experience
- Independent expertise to promote transparency
- Smooth transition with buy in from colleagues and customers
- A balance between system change and human need
Benefits to you:
- A positive culture of listening and inclusion
- Confidence in response from colleagues and customers
- Improved collaboration
- Assurance you’re getting it right for the people who matter
The Marzipan Way: Human-centred design
Clear communications and staff engagement are important for a successful transformation. You’ll need comprehensive internal communication mechanisms and active engagement of end users.
