We think that social housing providers should promote innovation and digital inclusion for the benefit of residents, staff, and governors. Digital is an essential part of social housing to improve social effectiveness and value for money.
We also believe that a digital strategy should be planned, permit evolution and be updated every two years. Users should be consulted on the content and priorities for the future. The digital strategy should be aligned to the overall business direction, strategy and plans as approved by the Board. It should:
- Show clear linkages with other business strategies.
- Provide information and assurance to meet regulatory requirements and mitigate risks.
- Maintain customer, property, compliance, and financial records safely and securely.
Digital strategy
Our consultants can assist you in creating a tailored digital strategy that aligns with your business objectives and leverages emerging technologies.
Digital assessment
We offer comprehensive assessments to evaluate the effectiveness of your existing digital initiatives and provide recommendations for improvement.
Programme management
Our experts can help you manage complex projects and initiatives, ensuring successful delivery and achieving your strategic goals.
Risk management
We provide tailored risk management solutions to help you identify, assess, and mitigate potential threats to your organisation, offering executive and board assurance.
The Marzipan Way
Human-centred design
This element is all about putting people first, from your customer-facing digital services to your staff’s digital skills. Whether you need support with the customer experience or staff digital literacy, we will help you develop real solutions that work.
Digital technology
Building a strong digital foundation, we look at the technical aspects of your strategy, as well as your software, security and risk management. We’ll work with you on tailored solutions that meet the specific needs of your organisation.
Digital transformation
From change management to partnerships and innovation, we’ll help you successfully manage transformation projects from start to finish – or jump in part way through if it’s stalled.
Good governance
Building a strong digital foundation, we look at the technical aspects of your strategy, as well as your software, security and risk management. We’ll work with you on tailored solutions that meet the specific needs of your organisation.
