Why risk management?
Between ICT risks, legacy systems, data privacy concerns and the different stakeholders involved, social housing organisations face a unique set of high level risks.
Identify and mitigate these risks to protect your assets, maintain financial stability, and continue to deliver essential services to your communities
How risk management can help social housing organisations
For the sustainability and success of your organisation, the first step is to identify which risks are likely to impact your organisation and how to prioritise them.
Risks could include:
ICT capability and capacity
- Programme and priorities
- Skills and knowledge
- Single point of failure
- Market awareness
- Service performance and reputation
Customer and user privacy
- Loss of data
- Misdirection / inadvertent exposure
- Inadequate security protection
- Sharing violation
- Sensitive data
- Financial
Business continuity
- Timely recovery of services due to a failure of ICT hardware or software
- BCP/DR
- Backup and restore
- Power and data supply (backup)
- Service performance and reputation
ICT security
- Unauthorised access to ICT systems
- Perimeter and network breach
- Malware
- Phishing attacks
- Denial of service
- Spoof website
ICT change risks
- Server capacity
- Patch management
- Development environments
- Release and back-up planning
- CAB (Change Advisory Board)
User health and safety
- Home and mobile working
- Lone working
- Electrical testing
Data confidence
- Completeness, accuracy, and consistency across systems
- Single source, data definitions
- Single source, data definitions
- Legacy systems
- Unnecessary data and spreadsheet proliferations
- Regulator returns / inaccuracy
- Compromised decision making
- Use of AI
Suppliers and outsourcing
- Licensing compliance
- Service levels
- Reliance of supplier resources / availability
- Expert knowledge / skills
- Roadmap and change influence
- IP and confidentiality
- Supplier failure / takeover
Benefits to your organisation:
- Reduced threat to business continuity
- Opportunity for collaborative change with your ICT function
- Effective risk management
- Improved ICT governance
- Improved data safety and cyber security
- Better insight from using data effectively
Benefits to you:
- Assurance and reassurance
- Valuable insight to inform strategic investment
- Insight that cuts through the jargon
- Confidence that you are effectively managing risk
The Marzipan Way: Good governance
We want your residents to feel connected, empowered, and secure – and we know you do too. Your journey towards digital excellence in social housing will be tailored to your unique needs and aspirations.
