Change and Culture │Digital Transformation Approach to managing the changes including business processes, communication, staff roles, and new service delivery models. What does good look like? Our guide
Digital Customer Experience | Human-Centred Design Online services are user-friendly, accessible across devices, and provide timely responses, aiming for a seamless and efficient digital customer experience. What does
Design Thinking | Human Centred Design Taking a human-centred approach to innovation and problem-solving that integrates the needs of people, the possibilities of technology, and the requirements for
Innovation and Collaboration │Digital Transformation Participation, collaboration, and innovation with the wider digital ecosystem, including local communities, government bodies, and industry networks. What does good look like? Our
Digital Infrastructure │Digital Technology Current digital infrastructure has capacity to support digital services. This includes broadband and network access, hardware, and software. What does good look like? Our
Leadership │Good Governance Demonstrates a clear understanding of, and commitment to, digital transformation. What does good look like? Our guide to creating digital standards and improving your skills,
Programme Management │Digital Transformation Ability to manage a series of projects and changes to achieve digital goals What does good look like? Our guide to creating digital standards
Procurement and Partners │Digital Transformation Partners with suppliers and other organisations, such as tech companies, to accelerate digital transformation. What does good look like? Our guide to creating
Staff Digital Literacy | Human Centred Design Ensure high levels of digital skills supported by training and development to help people communicate and collaborate, create and share
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:
Golden Marzipan Ltd. is registered in England and Wales, company no. 12165346 | VAT registration 349 6430 75 | Golden Marzipan Ltd. 28-29 New Road, Kidderminster, Worcestershire, DY10 1AF
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to: