We are aware that many housing providers are starting to employ digital workers (robotic process automation) to support their digital transformation initiatives, particularly concerning automating back office procedures to deliver cost savings. Housing providers now have the chance to build on these procedures by exploring end-to-end automation combined with service redesign, which can have a significant impact on all aspects of the organisation, by enhancing customer experience, and resulting in cost savings.
We are delighted to welcome Naz Juna from leading RPA provider Blue Prism to demonstrate:
- How Digital Workers can be incorporated into your digital strategy.
- The critical steps in deploying a DW.
- The advantages of employing digital workers
Jody Adams of Peabody will present real-world practical examples of the benefits of implementing digital workers in his organisation.
Jody AdamsHead of Group Procurement - Peabody
Working in public sector procurement for over 25 years, Jody’s primary goal has always been to add value through excellent customer service.
Working most recently for Peabody Trust, one of the UK’s oldest and largest housing associations managing over 105,000 homes, one of his responsibilities included leading the Payments team in processing over 80,000 invoices per year, which was entirely manual.
He has implemented Intelligent Automation in the last two years to pick up these and other related processes, allowing the team to reclaim valuable time to drive further efficiencies for the group.
Naz JunaAccount Executive for Local Government and Housing - Blue Prism
Naz has over a decade of Business Development and Account Management experience in Software, Services and Outsourcing within the UK Public Sector.
Currently working at Blue Prism delivering intelligent automation to support public services