Loading Events

« All Events

Virtual Event Virtual Event
  • This event has passed.

Breakfast Briefing S3 E7: Customer & Tenant Engagement Panel

Panel Speakers: 

Jenny Osbourne MBE, Chief Executive, TPAS (Tenant Engagement Service)

Jenny has been Chief Executive since 2014. She started with Tpas in 2002 as Membership Manager which began her continued passion and commitment to the Tpas membership family. Jenny is also a board member at Stockport Homes.

Denise Raine, Director of Acuity, ARAP

Denise Raine is a Director of Acuity Ltd, and has specialised in tenant satisfaction and feedback research for more than 20 years. Acuity are experienced providers of Satisfaction Surveys & Customer Research, Benchmarking, Staff Engagement, Learning & Development and Consultancy to the social housing sector.

Lynne Mills,  Golden Marzipan Customer Experience Consultant

Lynne  Mills  was previously a Director at the Institute of Customer Service advising blue chip/privately owned and not for profit organisations on transforming their customer experience. Prior to that Lynne has worked for BT and Cap Gemini.  Lynne currently sits on the Board of Weaver Vale Housing.  


Keep in touch.

It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to:

Subscribe here. We'd love to stay in touch and it's free, so what have you got to lose?

  • You can unsubscribe at any time by clicking the link in the footer of our emails. For information about our privacy practices, check our Privacy Policy.

  • This field is for validation purposes and should be left unchanged.