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How to become an award-winning digital housing association
25th June 2021 @ 8:00 am – 9:00 am
Breakfast Briefing S3 E12:
Does the word ‘digital’ fill you with anxiety? Maybe you feel like digital transformation is an insurmountable hill to climb as a smaller housing association? Or you might know where you want to get to, but you’re finding it hard to reach your destination? Whether you’re on your digital journey or still deciding on what route to take – this week’s Breakfast Briefing is one not to miss.
We’re joined by guest speaker, John Ghader CEO of Prima Group. Prima Group are a small housing association with big digital ambitions. Over the last year they have bought their digital vision to life with a range of projects to improve services for customers, transform working practices and deliver efficiencies.
John will talk us through how he took this small housing association from being a tech-laggard to an award-winning digital business. John firmly believes that being smaller should not be a barrier, nor an excuse to successfully implementing digital. In fact, the changing demographics, needs and requirements of our customers demand this.
Find out how during the pandemic they have implemented
- Cloud-based more cost-efficient phone system
- New finance system
- Virtual sign-ups with Signable
- Video viewings
- Drone property inspections
- Video Neighbourhood Plans
- New intranet site
- Virtual inspections using augmented reality tool XM Reality
- More ways to contact us than ever with digital transaction rates higher than all our regional peers at over 40%