Golden Marzipan Ltd. is registered in England and Wales, company no. 12165346 | VAT registration 349 6430 75 | Golden Marzipan Ltd. 28-29 New Road, Kidderminster, Worcestershire, DY10 1AF
“If had asked people what they wanted, they would have said faster horses.”
“The show must go on!””
Behind our friendliest smile, we find Katy Dungworth, Golden Marzipan’s Event Manager. A high-level project deliverer and a great people-person, she’s spent 10 years working within events, concerts and ticketing as well as programming iconic venue’s schedules in Manchester. Although, virtual events don’t come without their challenges, Katy excel at having a contagious enthusiasm and a hard-working attitude. When it comes to planning and delivering Golden Marzipan’s weekly virtual Breakfast Briefing, it’s her job to plan the logistics and make sure everything runs like clockwork. She’s also a facilitator and business support on the virtual workshops we run. She thoroughly enjoys running, karaoke singing and musical – specially Hamilton.
“It is not the strongest or the most intelligent who will survive but those who can best manage change.”
With over 25 years of experience working at a senior level in both service leadership and change, Louise has a strong track record and reputation for making a difference to individuals, teams, and organisations. An MBA graduate and practitioner in Change Management, Managing Successful Projects, Agile and Prince2 Project Management, Louise brings experience from many different specialisms, including IT, digital product development and implementation, merger and acquisitions and large-scale people re-structure to name a few.
With a passion for travel, Louise loves to explore some of the world’s most beautiful locations – enjoying a glass of wine and delicious local food along the way.
“There is no cure or improving of the world that does not begin with the individual self.”
Optimistic and passionate about her work, Suzanne Shaw is the Learning and Development Consultant of the Golden Marzipan Group. She helps people to be their personal best whilst working collaborative with others. She has worked with a number of Housing Associations over the last 10 years introducing ‘Insights Discovery’ and cascading it through management tiers. A warm practitioner, she is inspired by the passion that the team have in making a difference A dependable facilitator and a gifted listener, Suzanne enjoys the great outdoors by running, walking, and playing tennis in her free time. To compensate this, she also enjoys eating her daughter’s amazing cakes!
“Customer service should not be a department. It should be the entire company.”
Lynne is the Golden Marzipan master of customer experience. A strategic leader with over 30 years of experience in the commercial and not for profit sectors; she has excellent knowledge of business management, strategy and sales. Lynne has held key roles in BT, O2, Cap Gemini, and The Institute of Customer Service, where for the last 8 years she has worked with CEOs to help improve their business results, particularly around the customer experience.
With a passion for embedding outstanding service across organisations, Lynne helps our clients to achieve genuine customer-centricity, leading to service improvement, sustained growth and profitability. A great lover of the outdoors and sunshine, Lynne also enjoys cooking and sampling fine foods.
“It is not the strongest or the most intelligent who will survive but those who can best manage change.”
Elaine Atkin is our Transformation and Organisational Development specialist at Golden Marzipan. With a curated focus on execution, she is responsible for change management in Golden Marzipan’s business development. In her sturdy hand lies the challenge to transform the very nature of our business.
It’s well known that we’re a friendly bunch at Golden Marzipan and we love nothing more than welcoming new people into our community of housing professionals who all have a passion for effective change. If you would like to: